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Also, we’ll find out what files to mail out in Windows 7 to request remote assistance.īuckle up, and here we go! Microsoft Remote Assistance in Windows 7: some tricks and quirksĪs its name suggests, Win7 Remote Assistance is all about accessing PCs over the network to try and fix technical issues users may be facing. So now we can dig a lot deeper into the specifics of Remote Assistance in Windows 7, like what checkboxes in which pane must be ticked to allow remote connection and why administrator permissions are so necessary. In the previous HelpWire blog about the Windows Remote Assistance app, we’ve already covered some important aspects of using standard Windows utilities in your remote assistance sessions and the safety (or rather lack of it) of RDP connections. And they may face all sorts of scenarios when they need remote helpers service. Windows 10’s new “Quick Assist” feature is probably the easiest way to get up and running, so as long as you’re both using Windows 10 with the Anniversary Update installed, this is the option we recommend.Hello and welcome, my fellow tele-toilers and anyone just scrolling by!Īpparently, a good deal of people is still, to this day, active Windows 7 users. RELATED: What's New in Windows 10's Anniversary Update If You Both Have Windows 10: Use Quick Assist

You’ll need a different remote desktop solution if you want to connect whenever you like without needing the other person’s help. You can’t just remotely connect whenever you want-your family member or friend must be sitting at the PC to grant you access when you connect. Note that both features require the other person help initiate the connection. Windows Remote Assistance is still included in Windows 10, just in case you need it. If one of you is using Windows 7 or 8, you can use the older Windows Remote Assistance. If you’re both using Windows 10, you can use the built-in “Quick Assist” app to do this. RELATED: The Best Tools to Easily Perform Remote Tech Support They work similarly to Remote Desktop, but are available on all editions of Windows and are easy to set up. Windows offers a few built-in tools for performing remote assistance over the Internet. These tools allow you to take remote control of another person’s computer so you can help them troubleshoot it while you’re on the phone with them.